Once corrected, the application was able to effectively synchronize and begin operating cross-divisionally. The ability to go-back in time and view actual packets traversing the network was critical to rapidly solving the issue—in this case GigaStor directed Donnelly to the specific packet in five minutes.
Data Center Consolidation
The Kingspan data center reorganisation has involved a complete re-architecting of the IT infrastructure and many of the underlying enterprise-wide services creating the potential of large-scale disruptions to the customer and employees’ user experience.
The Observer Platform has been central to the success to date. “Every time we initiate a particular site or application consolidation”, explains Donnelly “we use the long-term views of traffic provided by GigaStor to establish performance baselines and validate application performance has not been impacted by the change.”
Observer has been used to tune the performance of the primary SAP ERP system and other services as well. Donnelly describes the process, “I review timing and delay from the network perspective and pass this on to the developers for improved application performance.” Kingspan has found the increased cross-functional collaboration between application, and infrastructure teams makes for a better end user experience.
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Into the Future
As Kingspan grows, they will increasingly depend on Donnelly and his team to maintain the network and infrastructure to support whatever technologies are required by the business. Donnelly, as always is optimistic, “I use Observer everyday of the week and it has never failed to let us quickly resolve the issue we are confronting. I don’t expect that to change anytime soon.”
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About Kingspan Group |
Kingspan Group PLC is a leading manufacturer of sustainable building solutions for residential and commercial construction. With manufacturing and distribution operations throughout Europe, Asia, and the United States, the company employs over 4,700 people.
With an infrastructure that spans the globe, the network team plays a pivotal role in ensuring customers and employees have an acceptable user experience each time they utilise the company’s IT applications or services. To achieve this objective while reducing costs, Systems Engineer Peter Donnelly and his team must manage daily application performance and delivery, including complex ERP systems that span across a highly distributed environment.
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