Observer differs from the competition in its in-depth error and performance detail. This information is often the key to solving problems other platforms miss.
Observer's Application Analysis is a powerful tool for quickly identifying or eliminating application causes as the problem source. It shows details such as error count, transaction type, and failed transactions for applications including SQL, Oracle, VoIP, HTTP, POP3, Citrix, MS Exchange, Telnet, SMTP, SNMP, FTP, DNS, and MS Networking (SMB).
Other analysis tools may offer limited response-time reporting, but most fail to present detailed information on application performance or error codes.
The following example demonstrates how Observer's detailed application analysis allows network managers to accurately isolate performance issues they may not see with other analysis tools:
A user complained that access to the accounting database was slow. Was the problem caused by network factors, server issues, or application errors? Other analysis tools showed that application response times appeared normal.
Using Observer's Application Analysis, the network manager drilled into SQL server performance for a detailed view. Although application performance appeared normal, error codes revealed that for every request, the server issued "server not available" errors.
The manager checked the database management console, determined the database was corrupted, and restored it, which solved the problem.
Observer provides detailed, application-specific analysis critical to accurately pinpointing error cause. Without accurate analysis, the network manager would have spent hours attempting to locate the issue.
|
