Auto-Baseline Performance
Use auto-baselining to manage problems before they impact the user. Observer Reporting Server (ORS) and Observer Suite now automatically establish baselines for all performance and time-based metrics. In the Tech Spotlight, we'll discuss how to set up baselines and compare current and past application performance.
Solution-Focused Workflows
Solution-centered, user-defined workflows offer a new approach to investigate and resolve problems. Traditionally, for every application or network issue, you're forced to navigate through the same investigation path as dictated by the analysis software. Rather than having to follow a set process to find relevant data, use new workflows in ORS and Observer Suite to take the shortest route to resolution.
Application Transaction Analysis
In managing application performance, you need to determine whether application delivery occurred on time and if the content was delivered successfully. Observer's Application Transaction Analysis does both. Verify delivery and diagnose specific application failures.
In Observer 14, all application protocols now provide greater error and transaction details. In addition, greater support and analysis have been added for: Citrix, DHCP, LDAP, and VoIP (H.323/225, H.323/245, H323/RAS, Megaco H.248, SCCP (Cisco Skinny), and SIP). Don’t forget Observer still provides extensive response time metrics on thousands of applications.
VoIP
Along with increased VoIP support noted above, Observer 14 offers several features that expand and simplify VoIP analysis. Many organizations encrypt VoIP by running secure RTP on their network, which protects conversations from eavesdropping but severely limits monitoring and troubleshooting of call problems. Observer now provides call quality metrics on SRTP without impacting the security of the traffic. Another difficulty you can face is analyzing VoIP issues when call components are split among multiple captures taken from separate areas of the network. Observer solves this issue by combining multiple trace files into a single view for analysis.
Performance Reporting
Create performance reports faster in ORS and Observer Suite. New streamlined reporting makes report setup easy, and new report types provide more options for viewing and analyzing performance. For example, new threshold-based reports display color-graded views of application response times making it easy to identify periods of acceptable and poor performance.
Although the new capabilities discussed above are quite extensive, they represent only a small portion of the features in the release. For more on Observer 14, check our website or read the press release. |
