Application Performance Management (APM)

Optimize Applications. Minimize Downtime.

The Challenge of Great End-User Expectations

Managing an app-saturated network is complicated – and users expect perfection. What's more, application downtime costs big money. According to the Aberdeen Group, the average cost of downtime for companies in 2010 was $100,000 per hour. This cost has increased by 65 percent in less than two years due to the growth of automated business operations.

How do you ensure business critical applications perform at optimal levels? With an APM solution that provides application detail within the context of network performance.

Application Performance Management

Solution? Contextual Troubleshooting and Insight

Manage application performance with confidence using the powerful Observer Performance Management Platform. You get rapid-fire troubleshooting from application intelligence and analytics presented in the context of multiple app connections in a converged environment.

For example, when voice and video share bandwidth they can impact one another. If an issue occurs, how do you pinpoint the source of trouble? With the Observer Platform’s insights into component interaction and summary dashboards with real-time detail, there's no guesswork about which app is the root problem – and where it's located.

Get the Power of Informed Data Fusion

Total transparencyTotal transparency

From multi-tiered system resource delivery to individual responses, view every component of application performance. When service degrades or apps are out of line, application dependency mapping connects all the multi-tiered dots, illustrates app dependencies, visualizes relationships, pinpoints issues, and expedites resolutions. You get a dynamic view into services through automated map build-outs that clearly highlight issues.

Analysis, troubleshooting, and performance optimizationAnalysis, troubleshooting, and performance optimization

One multi-tasking solution does it all, including comprehensive voice, video, applications, databases, middleware, and protocol details. Transaction-level detail improves network team knowledge of applications. With clear, graphical representations of transaction data it’s easy to visualize the flow and execution of various application tiers as users consume IT services.  

Baselines for proactive control, reduced app downtimeBaselines for proactive control, reduced app downtime

Establish normal application behavior and receive prioritized alerts when app performance begins to degrade and becomes abnormal.

Are users and apps getting along?	Are users and apps getting along?

Mine details on conversations between the application and end users to improve customer experience by delivering error-free service. From user device response time to browser type, and even operating system, get granular viewsas well as the ability to correlate this information with response times, errors, and more.

So many applications. So much depth.So many applications. So much depth.

What if you sent out a customer email with a software download and the link performance was erratic? With the Observer Platform’s deep analysis, you could see conversations as users accessed and navigated the site. Ultimately, you could locate the issue – determining it was a specific server in the load balancer queue.