Banking

High Performance You Can Bank On

Earn End-User Loyalty

Today's banking customers are a tough crowd to please. They're hypersensitive to fees while expecting secure, anytime, anywhere accessibility to their financial assets and records. Fickle with their loyalty, intense industry competition makes it easy to lure customers away with short-term incentives – especially if they've experienced delay when accessing their data.

For financial institutions to succeed, they must overcome severe budgetary pressures, technology churn, increased regulatory burdens, and escalating security threats. Banks need to address these challenges while simultaneously holding on and growing their customer base.

The solution? Survival requires sound technology investments. But to outpace competitor demands, IT teams need to architect resources for optimum performance and complete operational awareness. This starts with gaining a thorough understanding of user services and the supporting infrastructure.

From Mobile to Global, We Track Every Cent

From remote branch offices to ATMs, ensure edge-to-core performance across highly distributed infrastructures. Network Instruments raises the performance bar with true end-to-end network and application layer monitoring for all IT resources, including legacy applications. It's essential to get in-depth views of multi-tiered applications to effectively monitor the complex inter-relationship between user-facing web front ends, middleware, and legacy backend financial data sources. Our solution alerts you to the first signs of degradation so issues can be resolved before impacting users – and you can instill end-user trust through reliable and accurate transaction experiences.

Management optimization also demands performance monitoring solutions that comply with corporate and federal oversight as well as data privacy regulations, including Gramm-Leach-Bliley, FIPS 140-2, and Fair Credit Reporting Acts.

Insurance

Complete Coverage Optimizes Service Delivery

How Can You Ensure Non-Stop, High Performance Accessibility?

In the insurance industry the only constant is change. From hurricanes to fender benders, customers expect carriers to be the calm in the midst of life-changing storms. When a disaster occurs, everyone wants answers. Fast. Yet the insurance sector faces unprecedented challenges in underwriting, risk mitigation, finance, and service delivery.

To deal with disasters, compliance reports, and massive amounts of data, IT teams need network and application performance management that's rapid, agile, responsive, and precise. One that offers the power and intelligence to enhance web-based service delivery around the clock. Challenges also require high-speed support for global call centers, multi-level insights to facilitate quick claims processing, and device management for scaling up field resources in response to crises.

To ensure premium customer service, Network Instruments streamlines control across the multi-faceted IT environments required to succeed in today's world of high industry expectations.

Validate All Points of Contact for Peak Performance

Meeting the challenges of IT teams within the insurance sector requires validation for every point of customer contact. Many insurance enterprises today depend on Network Instruments to keep the infrastructure problem free and deliver optimal end-user experience. We provide IT teams with comprehensive, multi-tiered service views that quantify application, network, and virtual component health.

Our monitoring system enables anytime, anywhere data availability for authorized stakeholders from network, application, and device perspectives. We offer deep insights mined within the context of application behavior – recognizing and organizing every component relationship into a visual display for unparalleled knowledge of the complete IT environment.

Mobile Communications

LTE Deserves Evolved Network Support

More Mobile. More Data. More Speed.

There are billions of mobile users across the globe and they all have one thing in common. They want more: more media, more apps, more voice – and more speed. To meet these data-rich delivery demands, say hello to Long Term Evolution (LTE) technology. Compared to today's 3G data rates of 2-3 Mbps, LTE predicts a future data download rate of 300 Mbps and beyond – 100 times faster.

To meet the need for this revolutionary speed, LTE leverages the power of IP infrastructure to significantly increase the performance of mobile communications. But once it's deployed, how do network carrier teams meet the challenge of high-volume, high-speed connections while delivering outstanding mobile experiences to millions of users?

Comprehensive Monitoring. Dynamic IP Intelligence.

As mobile environments jump to IP-based communications, meeting the challenges requires in-depth support. As IP experts, we offer the comprehensive visibility to fully characterize your backhaul environment from pre-deployment to full operational status. With expansive analysis, packet-level IP detail, plus end-to-end service, device, and network vision, we help optimize 4G LTE service and each customer connection – whether it's across an ocean or down the street. 

For troubleshooting, we provide real-time aggregate network views, intense drilldown power to identify root-cause, and the industry's fastest retrospective network analysis – which allows you to rewind the network to past events for fast and accurate problem solving.  

We also deliver comprehensive support from the E-UTRAN to the Internet for protocol stacks and logical connections – with broad monitoring for specific protocols that power the LTE environment – Layers 2-7 like SCTP, GTPv2, NAS, and more. With our solution, you can also locate user identity and device details with high-level performance summaries to pinpoint who, where, and why a customer has a problem. And we generate automated reports of LTE-specific Key Performance Indicators (KPIs), to address the unique operational requirements of mobile carriers.