Analysis Product Support

Software:
• Observer, Expert Observer, Observer Suite and Distributed Observer
• RMON Extension
• Link Analyst

Hardware:
• Gigabit Observer Suite System, Rack Mount Gigabit Probes and Gigabit Probe Kit
• Network Instruments' NICs

Current Manuals

• Observer 11 Manual
• Observer 11 Quickstart Guide
• Advanced Probe Manual

• GigaTrunk Probe Quickstart Guide

Customer Service

Network Instruments provides complete technical support for a period of 90 days after the purchase of the product at no charge. After the 90-day initial support period, support will be provided only to those customers who have purchased a maintenance agreement.

To speak with a member of our Technical Support department, please call:

Within US, call toll-free: 1-800-526-7919
Outside of the US and outside of Europe: (952) 358-3800
UK and Europe: +44 (0) 1959-569880

Telephone technical support hours are between 9:00 a.m. and 5:00 p.m. (local time for each office).