Analysis Product Support

Software:
• Observer, Expert Observer, Observer Suite and Distributed Observer
• RMON Extension
• Link Analyst

Hardware:
• Gigabit Observer Suite System, Rack Mount Gigabit Probes and Gigabit Probe Kit
• Network Instruments' NICs

Current Manuals

• Observer 11 Manual
• Observer 11 Quickstart Guide
• Advanced Probe Manual

• GigaTrunk Probe Quickstart Guide

 

Customer Service

Network Instruments provides complete technical support for a period of 90 days after the purchase of the product at no charge. After the 90-day initial support period, support will be provided only to those customers who have purchased a maintenance agreement.

To speak with a member of our Technical Support department, please call:

Within US, call toll-free: 1-800-526-7919
Outside of the US and outside of Europe: (952) 358-3800
UK and Europe: +44 (0) 1959-569880

Telephone technical support hours are between 9:00 a.m. and 5:00 p.m. (local time for each office).

Observer provides full support for the new Atheros Chip Driver offering better signal-to-noise ratio in WLAN monitoring.
To see if your current adapter supports the Atheros Chipset, click here.

If you cannot find the information you are looking for on these pages, please email our support department at support@networkinstruments.com