Document Number: SUPUP1001
Product: All Network Instruments Products (except FarPRINT)
Date: 12-18-97 (updated 8-17-99)
Title: “My license numbers do not work” - Problems licensing your product

“My license numbers do not work” - Problems licensing your product
1. Make sure your are licensing the correct version of the product. License numbers are version specific, and will work within all equal major version numbers of a product. For example, the license number for Observer 3.5 will work with Observer 3.7, but not with Observer 4.5. To obtain a license number for a new version, please see the upgrade policy for that product, or contact Network Instruments or your local distributor. Note that Identification numbers are based on your name and company name (see below), and do not change from product version to version or product to product. If you are still having problems, see step 2.

2. The license number you received is based on the text that you type in the name and company fields in the licensing dialog. You must type in your name and company EXACTLY as you see it printed on the RTU (Right To Use) that was supplied to you. Each character, each space, each punctuation mark are used to create your customer identification number. The license number (for your product version) is based on your identification number.

To reiterate, to make the numbers work, type in the EXACT characters for your “Name” and “Company” that are printed on your RTU.